Health Basix Wellness - Privacy Policy

Toro Health Private Limited ("We", "Our" or "Toro Health"), is a company registered under the Companies Act, 2013, having its registered office at Villa No 28, Windmills of your mind, D.No.6A, NETHAJI STREET, PAPANAICKENPALAYAM, COIMBATORE, TN 641037, INDIA. We own and operate www.healthbasix.com and the mobile and other device applications thereof ("Portal") and are committed to protect the privacy and security of personal data belonging to and/or shared by authorized users of the Portal ("User" "You" or "Your"). We value Your privacy and advise You to carefully read this privacy policy ("Privacy Policy") as it describes the types of personal data we collect, how we use and protect it, for how long we store it, with whom we share it, and the rights You can exercise regarding Your personal data.
  1. Consent
      By accessing or using the Portal, You explicitly consent to the collection, storage, use, processing, and disclosure of Your personal information in accordance with this Privacy Policy.
  2. Collection, Use and Disclosure of Personal Information
    3. Collection, use and disclosure of information which has been designated as Personal Information under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 requires express consent of the User. By affirming Your assent to this Privacy Policy, You provide Your consent to Toro Health for such use, collection and disclosure for provision of Services.
  3. Collection of Personal Information
    Personal Information includes sensitive data provided by You or collected while using the Portal that can identify You or the students you manage. We may collect:
    • User/Student name, email, phone number, institutional details
    • Counseling and behavioral observation reports
    • Progress summaries and improvement notes
    Non-Personal Information may include:
    • Device type and operating system
    • App usage logs and IP address
  4. How the Portal Uses Information
    We use collected information solely to:
    • Provide and maintain the Portal
    • Manage counseling reports and student progress
    • Improve functionality and ensure security
    • Comply with legal obligations
    We do not sell user data or use it for advertising purposes.
  5. Disclosure of Personal Information
    We may disclose Personal Information only:
    • To contractors, service providers and other third parties bound by confidentiality agreements
    • As required by law, including court orders or government requests
    • To protect the safety of users or the rights of Toro Health
    We do not make student or user data public. Toro Health may make User information/data accessible to its employees and data processors only on a need-to-know basis. All such personnel are obliged to maintain confidentiality.
  6. Security
    Your security is important to us. Toro Health implements reasonable technical, operational, managerial, and physical safeguards to protect personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction.
    • All data is encrypted during transmission using HTTPS (TLS)
    • Data is stored securely with access restricted to authorized personnel only
    • Access to data is role-based
  7. Confidentiality
    You further acknowledge that the Portal may contain information which is designated confidential by Us, and that You shall not disclose such information without Our prior written consent. Your information is regarded as confidential and will not be divulged to any third party unless required by law or as per this Privacy Policy.We will not sell Your Personal Information or use Your email for unsolicited mail.
  8. User Rights All information provided to Toro Health is voluntary. Users may:
    • Access their personal information
    • Correct or update inaccuracies
    • Request deletion (subject to institutional and legal requirements)
    Requests can be sent to privacy@healthbasix.com
  9. Cookies and Tracking
    The Portal may use essential cookies or similar technologies required for functionality and security. We do not use cookies for advertising purposes.
  10. Data Retention
    We retain personal information only as long as necessary to provide services, fulfill institutional requirements, and comply with legal obligations.
  11. Children’s Data
    Students do not directly access the Portal. Student data is processed solely by authorized professionals for educational and support purposes.
  12. Amendments
    We may update this Privacy Policy from time to time. Continued use of the Portal constitutes acceptance of updates.
  13. Grievance Redressal
    In compliance with the Information Technology Act, 2000 and the rules made thereunder, the Grievance Officer of Toro Health for the purpose of this Policy shall be: